Shipping Policy

Shipping & Processing

At LŪMA, every piece is thoughtfully sourced and made to order through our global partners. We appreciate your patience as we ensure your items arrive beautifully and with care.

Processing Time

Each order is individually prepared and quality-checked before shipping.
Please allow 3–5 business days for your order to be processed and dispatched.
During high-demand periods or new collection launches, processing may take slightly longer — we promise it’s worth the wait.

Shipping Time

Our items ship directly from our international partners.
Typical delivery times are as follows:

  • Standard Shipping: 5–7 business days

  • Express Shipping (where available): 3–5 business days

Delivery times may vary slightly depending on your location and local customs processing.

We strive to ensure your order arrives as quickly as possible, while maintaining our commitment to quality and responsible production.

Tracking Your Order

Once your order has shipped, you’ll receive a tracking number via email so you can follow your delivery in real time.
Please note it can take a few days for tracking updates to appear after dispatch.

Split Shipments

To reduce wait times, some orders may arrive in separate packages if multiple items are ordered. Don’t worry — you’ll receive tracking details for each parcel.

Delays & Patience Promise

We understand that waiting for your order can be exciting — and sometimes challenging.
If your package is delayed beyond the expected delivery window, please reach out to us at sales@shopthelumacollection.com and we’ll gladly assist.

We believe in slow, intentional fashion — every piece is worth the time it takes to reach you.
Thank you for your patience and support in embracing a more mindful way to shop.

Incorrect or Missing Items

If your order arrives incomplete or incorrect, please contact us within 7 days of delivery. We’ll make it right as quickly as possible.

Questions?

Our customer care team is always here to help:
📧 sales@shopthelumacollection.com
We aim to respond within 1–2 business days.